Welcome To My Site. Let's Enjoy The Journey Together.
Welcome To My Site. Let's Enjoy The Journey Together.

Returns

All Spiritual Coaching Readings and Packages are non-fundable.

Please Do Not Send Items Back Without First Receiving Authorization.

The Artistic Mystic & Muse does not accept random mail. You risk not receiving a return all together if you do not follow the instructions.

 

Return Authorization

To receive authorization please contact The Artistic Mystic Muse via email: info@artisticmysticmuse.com

Include the following information:

  • Your Name
  • Order #
  • Item number(s)
  • Why you are requesting a return.

Return Shipping Information:

  • First & Last Name
  • Mailing Address; City, State, Zip (country for International orders)
  • Phone number

Jewelry & Product Returns

All jewelry and products wishing to be returned (excluding custom orders) must be returned to in their original condition within 14 days of receiving it. The Artistic Mystic & Muse reserves the right to decline approval of any refund, if we believe the item(s) were used or the item(s) is damaged. You will be required to explain why you are returning your jewelry item(s). If you fail to respond within a time manner your refund may be denied.

There are no exchanges, items are only credited.

The Artistic Mystic & Muse is not responsible for any return shipping costs.

If your order qualified for free shipping and the amount you are returning is less than the eligible free shipping amount, a shipping and handling fee of $10 will be deducted from your refund.

Gift Certificates & Gift Cards are non-refundable.

The Artistic Mystic & Muse is unable to accept returns on discounted jewelry or products.

In the unlikely event that you receive a defective item, please notify us within 24 hours of receiving it.

The Artistic Mystic & Muse reserves the right to ban any customer that abuses this return policy.

 

Refunds

Once your return item has been received, you will be notified by email. If you qualify for a refund, it will be processed within 5-10 business days depending on your bank. Shipping fees are not refundable. It is your responsibility to ship the items back to us.

The Artistic Mystic & Muse reserves the right to refuse a refund on returned items that have been used or damaged. You will be notified via email.

All refunds and sales will be completed as separate transactions.

Refunds are typically credited back to the original form of payment.

International Orders are eligible for a refund as long as it is within the 14 days. Domestic rules apply. You are also responsible for shipping the jewelry item(s) back to us. We do not under any circumstances pay for return shipping on international orders. We are not responsible for orders that become lost or stolen in transit. We reserve the right to refuse or deny any international returns.

 

Cancellations & Changes

You may cancel your order at any time up until it has shipped. Once your order has shipped, it cannot be canceled or refunded until it is returned to The Artistic Mystic & Muse.

 

Questions

If you have any questions about your order, please contact The Artistic Mystic & Muse at info@artisticmysticmuse.com. Please include your name, your order number and item number (if applicable), and any questions you have, etc.

Business hours are Monday thru Friday 9am-5pm EST. I do my best to respond immediately to all customer service emails. I often will respond to emails even after business hours.

 

Out of Stock Jewelry

My jewelry items are one-of-a-kind and not mass produced. When an item is no longer available, it will be noted as such and will not be re-stocked. If you wish to have an item that is no longer available, a custom design order is possible. Email your request including your name, a contact number, the item number and a picture of the ‘sold out/out of stock’ item you wish to have custom designed. You will be contacted to further discuss your request.

 

Lost, Stolen, or Damaged Packages

Should you suspect your package is lost, please refer to your tracking number for detailed information as to its whereabouts.

Packages are not insured, and you are responsible for filing claims for lost or stolen packages with your local USPS service.

If you suspect that a package has been stolen from your location, please notify your local police department.

The Artistic Mystic & Muse is unable to assume responsibility for package that become lost, damaged, or stolen.

 

PayPal Policies for Returns

The Artistic Mystic & Muse does not fall under PayPal’s return policies. If you pay for an order via PayPal know that we do not reimburse the shipping, customs, and vat fees, ever. You will be held to The Artistic Mystic & Muse Return Policy all together. If you any questions, please do not hesitate to contact me at info@artisticmysticmuse.com